Privacy Policy

1. Data we collect

• Contact details: name, email address, phone number.
• Property details: postcode, property type, bedrooms, current letting situation.
• Correspondence: messages you send us via the website, email or phone.
• Technical data: IP address, browser type, device information and pages visited.

2. How we use your data

We use your personal data to:

• Respond to enquiries and provide rental estimates.
• Deliver and improve our short-let management services.
• Comply with legal obligations, including tax and property compliance.
• Send occasional service-related communications you've asked to receive.

Our lawful bases include consent, legitimate interests, contract performance and legal obligation.

3. Data retention

We retain personal data only for as long as is necessary for the purpose it was collected. Enquiry data is typically kept for up to 24 months; client and financial data is retained for at least 6 years to meet legal and tax obligations.

4. Cookies

Our website uses essential cookies to function correctly and may use analytics cookies to help us understand how visitors use the site. You can control cookies via your browser settings at any time.

5. Third-party tools

We use trusted third parties to run our service, including hosting providers, email delivery services, analytics providers, and short-let platforms (Airbnb, Booking.com, Vrbo). Each of these processes data under their own privacy terms.

6. Your rights under UK GDPR

• Right of access to your personal data.
• Right to rectification of inaccurate data.
• Right to erasure ("right to be forgotten").
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent at any time.
• Right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Contact

Wonderful Stay · partners@wonderful-stay.com · 🇦🇪 +971 58 567 9701 · 🇦🇺 +61 485 090 159.